Position: IT Help Desk Technician
Position ID: 1658
Division: Corporate
Office Location: Erlanger, KY
Description
The National Underwriter Company is hiring for an IT Help Desk Technician in their Erlanger, KY office. This position will support internal technical issues and questions. Internal clients seeking assistance regarding general and technical questions will contact the Help Desk analyst. As the first point of contact, this analyst will be required to verbally assist users with questions and problems with computer software and hardware. Work closely with Network Support, Development Team, and other Operational teams providing appropriate support and resolution for reported incidents and daily activities. Serve as the single point of contact for internal clients and vendors as required. Provide technical, administrative and documentation support to project teams, senior technical staff.
Essential Job Functions
- Processing Help Desk calls, emails, creating and assessing trouble tickets.
- Providing software support for desktop and laptop, including VPN support
- Providing hardware for desktop and laptop computer support
- Determines level of support needed and provides viable solutions
- Escalates complex issues to appropriate personnel
- Creating documentation on procedure as needed.
- Assist in moving equipment to different location within building.
- Tracking and auditing of computer equipment, peripherals and other inventory as needed.
Requirements
- Minimum of 1 yr. experience within Help Desk environment
- Strong customer service skill required
- Self motivated and the ability to work closely with other team members
- Proficiency with MS Office Suite
- Proficiency with MS Outlook and Exchange 2003 server
- Strong knowledge of remote access tools
- Basic skills in Networking, Active Directory, and Virtual servers a plus.
- A+ Certification, MCP experience and or equivalent preferred.